Robert said one of the best quotes he had heard recently was "Leading is second best to owning."
In other words, have a point of view that you actively disseminate. One way he tries to guide the Geek Squad's direction is by publishing, speaking, and his on-line presence.He also said a couple employees have actually created positions by carving out a niche for themselves and having distinct points of view.
Finally, he suggested I learn as much as I could about Best Buy's Consumer Insights team headed up by Bill Hoffman as that may be a better fit for my skills and experience.
Comments